Cancellation Policy:

Cancellation Period: Customers may cancel their order within 24 hours of placing it.

Process for Cancellation: To cancel an order, customers must contact our customer service team via phone with their order details. Orders cannot be canceled through the website after the initial 24-hour period.
Refunds: Refunds for canceled orders will be issued to the original payment method used for purchase. If the cancellation request is made within the specified period, a full refund will be provided. Refunds may take 5-7 business days to reflect in the customer’s account, depending on their financial institution.

Exceptions:
Orders that have already been processed and shipped cannot be canceled. In such cases, customers may initiate a return following our standard return policy.
Personalized or custom-made items may not be eligible for cancellation, depending on the stage of production or customization.
Communication: We will confirm the cancellation of an order via email or phone, along with any relevant refund details. Customers are encouraged to reach out to our customer service team for any inquiries or assistance regarding order cancellations.
Changes to the Policy: Roots Yoga reserves the right to update or modify this cancellation policy at any time. Any changes will be communicated through our website or directly to customers as appropriate. By placing an order with Roots Yoga, customers agree to abide by the terms and conditions outlined in this cancellation policy.

Return and Refund Policy:
Returns: We accept returns within 7 days of the purchase date.
Condition of Returned Items:
Products must be returned in their original condition, unused, and with no signs of damage or wear.
Original packaging and tags must be intact and included with the return.
Refunds: Refunds will be issued to the original payment method used for purchase. Shipping fees are non-refundable unless the return is due to an error on our part. Once we receive the returned item and verify its condition, we will process the refund within 5-7 business days.
Process for Returns:
To initiate a return, please contact our customer service team at [email address/phone number] to obtain a return authorization.
Pack the item securely and include a copy of the original receipt or proof of purchase.
Ship the item back to us at the address provided by our customer service team.
Exchanges: We offer exchanges for items of equal or lesser value within 5-7 days of purchase, subject to availability. Customers are responsible for any price differences and shipping costs associated with exchanges.

Exceptions:
Personalized or custom-made items are not eligible for return or exchange unless they arrive damaged or defective.
We do not accept returns on final sale items unless they are damaged or defective upon receipt.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order to arrange for a replacement or refund.
Please note that this return and refund policy is subject to change without prior notice. For any further inquiries or assistance, feel free to reach out to our customer service team.

Thank you for choosing Roots Yoga!